How do I order the correct size XTERN?
The XTERN comes in 4 frame sizes: pediatric, small, medium and large *Approximate Size Ranges in U.S. Shoe Sizes: [Pediatric Frame- Child 9.5-13 and Youth 1-3], [Small Frame- Women 3.5-8 and Men 2.5-7], [Medium Frame- Women 9.5-11.5 and Men 7.5-10.5], [Large Frame- Men 11+]
What comes with my XTERN?
Each XTERN package comes standard with the AFO frame, Calf section soft goods (including velcro strap), 5 lace clips, written instructions, one Allen key, one bag of zip ties (approximately 20 ties included).
How do I attach the lace clip to my shoes?
Small zip ties are used to secure the lace clip to the front of your shoe. See "Lace Clip Fitting" video on the Videos page.
What types of shoes work with the XTERN?
The XTERN will fit onto most footwear! Footwear requirements: 1) Sturdy material or eyelets near the front of the shoe to mount the Lace Clip (front holder for the AFO frame). 2) Slightly flared heel on the shoe. Enjoy more footwear options with the XTERN!
What if my footwear does not have eyelets (i.e. men's dress loafer) or a flared heel (i.e. Converse or Vans)?
Holes may be put into shoe material where lace clip will be mounted. If unsure or unable to perform, contact TurboMed USA or your local cobbler for help. Heel bumps may be placed on shoes with small set screws and Sugru. This allows the heel portion of the AFO frame to press down to provide the force needed for dorsiflexion assistance.
How do I put on the XTERN?
Attach lace clip to shoe. Secure AFO frame in lace clip and pull back of frame onto shoe. Slip foot into shoe and pull frame behind calf muscles. Tie shoe and secure velcro strap around leg. See "Donning Process" video on the Videos page.
What do I do if I experience an issue with my XTERN?
We want the XTERN to work for you! Please give us a call and our experienced staff will be able to troubleshoot, answer questions, and provide solutions for everything XTERN! Another great resource is the TurboMed Foot Drop Club on Facebook where patients share helpful information with each other!
What is the warranty for the XTERN?
2-year warranty. If you need a specific warranty replacement part, then we will help! Call or email us with the item needed.
What is the shipping policy for the XTERN?
[Shipping Time] Please allow 1-2 business days for new orders to be processed, built, and shipped out. In some cases, orders can take up to 48-72 business hours to ship. Orders are not processed or shipped on Saturdays or Sundays. [Shipping Method] Packages are shipped via UPS. For any questions, please contact us anytime during regular office hours of Monday-Friday, 9am-5pm EST, or add a note to us with your order. [Delivery Time] We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by USPS, UPS, Fedex, DHL or other parties only as an estimate. In the case that a shipping courier experiences weather delays, the tracking number will provide updates and further information about delivery. In the rare instance that a package is not delivered, or delivered to the wrong location, please call Customer Service within 15 days of the date you place your order, so that we may file a claim with the appropriate courier, and follow up with you, in due time. [Holiday Delivery] Please allow an extra 1-2 business days for order processing and shipping around major Holiday periods. We will do our absolute best to ship your order as fast as possible, but please note that there could be a slight delay.
What is the return policy for the XTERN?
60 days. If the XTERN is not the right solution for you that is ok. We offer a 100%, hassle-free return for the cost of the XTERN! Call or email us.